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AT&T Office@Hand for Creatio
AT&T Office@Hand for Creatio
by Velvetech, LLC

Enhance customer experience and boost your contact center productivity with AT&T Office@Hand for Creatio.

RingCentral for Creatio app integration for AT&T Office@Hand

AT&T Office@Hand connector for CRM Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

Use cases:

  • Call management: the connector allows Creatio users to make inbound and outbound calls using AT&T Office@Hand telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.
  • Call Analytics: analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

Key features:

  • Make outgoing calls and accept incoming calls in Creatio
  • Put a call on hold
  • Transfer a call to another extension or phone number
  • Patch another extension or phone number into an active call for a conference call
  • Identify a Contact and Account by a phone number
  • Indicate a call result
  • Access an entire call history with a client
  • Keep track of call analytics


AT&T Office@Hand Premium, Enterprise, and Contact Center Customers

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read AccountsView user account information, e.g. name, business name, and contact info
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call LogView user call log records