Microsoft Teams for ACE

Teams collaborating and connecting with customers through Microsoft Teams need those conversations captured and organized just as reliably as any other channel. AI Conversation Expert (ACE, formerly RingSense) integrates directly with Microsoft Teams to handle that automatically, logging and organizing every call the moment it happens.

The instant a call ends, ACE logs the details and matches the interaction to the correct contact or account — removing the need for anyone to manually track down who a conversation belongs to or add notes after the fact. ACE also brings relevant names and records into its own platform, making it simple to filter, search, and report on interactions without leaving ACE or switching between tools.

Activity visibility improves as well. ACE connects activity between Microsoft Teams and ACE, giving your team a clear, connected timeline of every conversation. Agent actions are tracked automatically, and progress can be monitored directly within ACE — so everyone involved has a full, accurate picture of how things are moving forward.

Key benefits:

1. Calls automatically logged and matched to the correct contact or account
2. Records brought into ACE for streamlined filtering and reporting
3. Activity synced between systems for a complete, real-time timeline
4. Automatic tracking of agent actions across every interaction
5. A unified, accurate view of every relationship without manual upkeep

With ACE and Microsoft Teams working together, your team spends less time on admin and more time focused on the conversations that matter.