RingCentral for Microsoft Teams
by RingCentral
Make calls with this intuitive dialer and manage your meetings directly from your message textbox or with quick bot commands.
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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
RingCentral Embedded Dialer Integration for Microsoft Teams
What's new?
Playback voicemails, call back a number, and delete voicemails without disrupting your workflows in Microsoft Teams
App details
RingCentral for Microsoft Teams allows users to:
- Make calls: Dial any phone number, extension, and RingCentral or Microsoft contact through the RingCentral dial-pad. Beta feature.
- Call history: View call history including missed, received, and outbound calls and delete or call back contacts from this view. Beta feature.
- Voicemails: Simplify your workflows with quick shortcuts to voicemail messages. Beta feature.
- Contact cards: Access merged RingCentral and Microsoft Teams contacts and quickly connect via phone or email from a single view. Beta feature.
- Meet: Start a video meeting
- Manage meetings: Schedule a video meeting in the Teams calendar with an auto-generated or customized password.
- Join meetings: In-chat meeting cards and global dial-in numbers allows team members to connect in seconds.
@ mention RingCentral in a Teams conversation to bring up bot commands including:
- Meet: Start a video meeting
- Help: Brings back the RingCentral Bot menu
- Login: Login to RingCentral
- Logout: Logout of RingCentral
Using Microsoft Teams on the web? Check out the Chrome extension.
System requirements:
- Supports Teams desktop, web, and mobile apps.
- Available for all RingCentral MVP™ subscriptions.
- Requires the RingCentral app to make calls.
- An active Microsoft Office 365 account is required.
- Windows 7 and above or Mac OS X 10.10 (or later) is required.
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App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Presence | View user presence status |
| Edit Call Log | View, update and delete user call log records |
| Meetings | Create, view, update and delete meetings |
| Read Client Info | View client application provisioning information |
| Interoperability | Facilitate inter-app authorization and perform other interoperability functions |
| WebSocket | Make API calls via the WebSocket transport |
| WebSocket Subscriptions | Manage and subscribe to websocket notifications |
| Contacts | View, create, update and delete personal address book contacts |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Edit Extensions | View and update extension information, including name, extension number, phone number, email, etc. |
| Problem Reports Management | Manage Client Problem Reports |
| Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
| Send Usage Info | Send usage information to enable reporting |