Microsoft Dynamics 365 for RingCentral ACE app integration

Microsoft Dynamics 365 users know that great customer relationships depend on accurate, well-organized data — but capturing that data after every call shouldn't fall on your team. AI Conversation Expert (ACE, formerly RingSense) integrates directly with Dynamics 365 to handle that work automatically, keeping every conversation properly documented and easy to act on.

As soon as a call wraps up, ACE logs the details and intelligently matches the interaction to the right contact or account within Dynamics 365. There's no need for reps to manually search for records or risk misattributing a conversation. ACE also imports Dynamics 365 names and records into its own platform, making filtering and reporting far more efficient without requiring a switch between systems.

Deal visibility is elevated too. ACE links deal activity between Dynamics 365 and ACE, giving your team a unified, real-time timeline for every opportunity. Agent actions are automatically tracked, and deal progress can be monitored directly in ACE — giving everyone on the team a clear, up-to-date understanding of where things stand.

Key benefits:

1. Automatic call logging matched to the correct Dynamics 365 contact or account
2. Dynamics 365 records synced into ACE for streamlined filtering and reporting
3. Connected deal activity for a complete, real-time timeline
4. Automatic tracking of agent actions across systems
5. A unified, accurate view of every customer relationship without manual upkeep

With ACE and Dynamics 365 working together, your team gets a clearer, more complete picture of every deal — accurately tracked from first contact to close.