Marchex for RingCentral
by Marchex
Turn insights into the actions that win more sales with a conversational intelligence platform.
HELPFUL LINKS
MPS RingCentral Office app integration
Marchex Integration with RingCentral Office
Marchex is an award-winning conversation intelligence platform for B2C sales. It helps sales and success teams improve the customer experience, improve seller and agent conversation handling, and ultimately increase revenue. Leveraging AI, Marchex determines the intent and outcome of each call, provides a transcript and can send timely alerts notifying you when a potential revenue opportunity was missed so your team can re-engage to save the sale.
Available Solutions:
- Dispositions for each call, including a multi-point scorecard, based on industry vertical
- Intent and Outcome detection for each call
- Determine whether or not a substantive conversation occurred
- Recognize if there was an opportunity for the business to set an appointment or make a sale
- Identify whether or not an opportunity appointment was set or sale was made
- Transcription, including PCI redaction
- Call audio recordings, including PCI redaction
Requirements
- No software installation is required
- Requires registration at Marchex.com prior to usage
- Requires authorization by a user with administrative privileges
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Call Control | Control and manage phone calls in real-time |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Read Call Recording | Download call recording content and media |
| Webhook Subscriptions | Manage and subscribe to webhook notifications |