Linc for RingCentral
Linc is the Complete Omnichannel Conversational AI Solution. Serve Your Customers on Any Preferred Channel in Any Use Case.
Linc app integration for RingCentral
Linc provides high fidelity digital workers (intelligent automated assistants) that can resolve over 300 eCommerce use cases out-of-the-box, offloading over 85% of customer inquiries from the contact center. Additionally, Linc empowers organizations to manage complex pre-purchase, post-purchase and retention use cases throughout the entire customer journey. Linc's solutions provide 24/7/365 automated support across all conversational channels with seamless hand-off to both online and offline support agents in the contact center, at a store or in an advocate network when needed.
The key benefits of utilizing the Linc platform:
- Minimizing friction and long wait-times by resolving customer inquiries on-demand through automation.
- Reducing the amount of customer service inquiries by seamlessly supporting a wide range of service intents and questions, simultaneously increasing customer satisfaction and reducing costs.
- Providing real-time assistance to customers’ critical buying questions on topics ranging from product information to promo use.
- Delivering seamless, branded post-purchase experiences that help drive additional revenue, reduce WISMO calls, increase loyalty and delight customers regardless of channel.
- Providing end-to-end customer experience support and operational efficiency from a single vendor.
- Extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands.