Linc is the Complete Omnichannel Conversational AI Solution. Serve Your Customers on Any Preferred Channel in Any Use Case.
Linc provides high fidelity digital workers (intelligent automated assistants) that can resolve over 300 eCommerce use cases out-of-the-box, offloading over 85% of customer inquiries from the contact center. Additionally, Linc empowers organizations to manage complex pre-purchase, post-purchase and retention use cases throughout the entire customer journey. Linc's solutions provide 24/7/365 automated support across all conversational channels with seamless hand-off to both online and offline support agents in the contact center, at a store or in an advocate network when needed.
The key benefits of utilizing the Linc platform: