App allows you to manage inbound or outbound calls in Kustomer CSM, add comments to customer timeline and see all interactions.
Meet your customers where they’re at. Leverage RingCentral for voice as another key channel to engage with your customers. RingCentral and Kustomer have joined forces to deliver an app that marries each other’s respective strengths to empower agents to seamlessly leverage voice as another key channel for customer engagement so you can meet your customers where they’re at. Get a complete, threaded view of all calls made or received with RingCentral alongside all of your other customer touchpoints.
Get up and running with the RingCentral app in seconds. Simply navigate to the Kustomer App Directory within the Kustomer platform, select RingCentral from the list, and click install.
Automatic Status Sync
RingCentral ready states are synced to Kustomer statuses so it’s easy to identify whether a user is available to receive a call.
Leverage Kustomer’s powerful routing capabilities to automatically route calls to voice agents when they’re available.
When authorized, this app will be granted the following permissions:
|Read Contacts||View personal address book contacts|
|Read Presence||View user presence status|
|Contacts||View, create, update and delete personal address book contacts|
|Edit Extensions||View and update extension information, including name, extension number, phone number, email, etc.|
|Ring Out||Perform two-legged ring out phone calls|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Call Recording||Download call recording content and media|
|Edit Presence||View and modify user presence status|