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Kustomer- MVP Voice
Kustomer- MVP Voice
by Kustomer
PREMIER PARTNER

App allows you to manage inbound or outbound calls in Kustomer CSM, add comments to customer timeline and see all interactions.

Kustomer- MVP Voice

Meet your customers where they’re at. Leverage RingCentral for voice as another key channel to engage with your customers.  RingCentral and Kustomer have joined forces to deliver an app that marries each other’s respective strengths to empower agents to seamlessly leverage voice as another key channel for customer engagement so you can meet your customers where they’re at.  Get a complete, threaded view of all calls made or received with RingCentral alongside all of your other customer touchpoints. 

Turnkey Installation

Get up and running with the RingCentral app in seconds. Simply navigate to the Kustomer App Directory within the Kustomer platform, select RingCentral from the list, and click install.  

Automatic Status Sync 

RingCentral ready states are synced to Kustomer statuses so it’s easy to identify whether a user is available to receive a call.

Robust Routing 

Leverage Kustomer’s powerful routing capabilities to automatically route calls to voice agents when they’re available.


App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read ContactsView personal address book contacts
Read PresenceView user presence status
ContactsView, create, update and delete personal address book contacts
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Ring OutPerform two-legged ring out phone calls
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call RecordingDownload call recording content and media
Edit PresenceView and modify user presence status