Kallio: automatic RingCentral call logging for your CRM

Overview

Kallio writes your RingCentral calls up for you. Connect RingCentral to Attio, Capsule, Copper, HubSpot, Less Annoying CRM or Pipedrive (or ask us for a new system to integrate), and every answered, missed and outbound call is logged on the matching contact, with how long it lasted and the RingCentral user who handled it.

Kallio reads your company call log, so calls from desk phones, the RingCentral app and mobiles are all logged, and nobody on your team installs anything. It works the same for RingCentral (RingEX), BT Cloud Work and Vodafone Business accounts, each with its own sign-in page.

There is nothing in between: no Zapier, no middleware, no API keys. An admin signs in to RingCentral, signs in to your CRM, and switches Kallio on. Kallio is priced per workspace rather than per user, at $50 a month or $41.67 billed yearly, with a seven-day trial.

How it works

Calls from the company call log

When a call ends, RingCentral tells Kallio, and Kallio reads it from the company call log. Most calls are in your CRM within a minute. Kallio also reads the call log every five minutes, so a call RingCentral didn't announce is still logged.

Matched by phone number

Each call goes on the contact with that number, read in full international form, so a number saved without a dialing code still matches. A call from a number nobody in your CRM has waits on your Kallio dashboard. Add that person within 30 days and the call is logged on them.

Credited to whoever took it

The entry names the RingCentral user who answered or made the call. Kallio matches your people to their RingCentral users by email address, or each person signs in with their own RingCentral account once.

Voicemails, with what was said

A voicemail is logged on the contact with RingCentral's transcription of the message, a few minutes after the call, once the transcription is ready.

What isn't logged

Calls between your own extensions, faxes and text messages aren't logged. Recordings stay in RingCentral: the CRM entry carries no recording link. Kallio copies no contacts into RingCentral, and doesn't log RingCentral's AI call transcripts.

Setup

You need a RingCentral super admin, or an admin who can see the company call log. That is where every call Kallio logs comes from.

1. Open app.getkallio.co/start/ringcentral/ (BT Cloud Work: app.getkallio.co/start/bt-cloud-work/; Vodafone Business: app.getkallio.co/start/vodafone-business/) and pick your CRM.
2. Create your Kallio account. Kallio emails you a login code.
3. Connect RingCentral, signing in as the admin and approving access.
4. Connect your CRM.
5. Start the trial and switch the integration on.

The full guide is at getkallio.co/docs/ringcentral/.