Hyro Conversation AI for RingCX

Hyro equips healthcare organizations with a digital workforce of Responsible AI Agents, seamlessly deployed across websites, mobile apps, and call center telephony systems. Automate key touchpoints along the patient journey including scheduling, prescription refills, FAQ resolution and more.

Seamlessly integrate Hyro EHR systems to deploy responsible AI agents built for healthcare across call centers, websites, mobile apps, and SMS. Eliminate frustrating support experiences, increase self-service, and improve access to care across channels without the need for more staff. Healthcare organizations use Hyro to automate key touchpoints along the patient journey including provider and location search, appointment scheduling, prescription refills, password resets, FAQ resolution and more, reducing staff burden and creating faster resolutions for patients. Hyro’s platform includes robust conversational insights, helping organizations identify and resolve operational inefficiencies, reduce costs, and enhance patient engagement. By aggregating patient interaction data, Hyro delivers an actionable view of the patient journey, uncovering key trends, keywords, knowledge gaps, and other critical insights.

The Hyro platform offers AI agents for key use cases including:

●Smart Routing: Route, resolve, and deflect calls automatically with Smart Routing embedded directly into your existing telephony workflows.

●FAQ Resolution: Implement a HIPAA-compliant agentic AI solution trusted by the world’s leading health systems to answer patient FAQs and inquiries with accuracy and ease.

●Care Finder: Empower patients to easily discover the right provider or location through a seamless chat experience. Care Finder surfaces relevant results in real time and guides patients from initial inquiry to selecting and connecting with a provider or facility—all within the same conversational interface.

●Appointment Management: Streamline patient scheduling calls and website chats with AI Agents that manage every step of the appointment process—from identification and confirmation to rescheduling and cancellation. Reduce call volume, minimize no-shows, and free staff to focus on delivering high-value, personalized care.

●Scheduling Management: Automate scheduling workflows across your call center, website, and mobile app chat to deliver a seamless, conversational scheduling experience for every patient. Hyro’s Scheduling Management solution integrates effortlessly with Athenahealth, aligning with predefined scheduling rules to ensure accuracy, efficiency, and compliance.

●Prescription Management: Transform how patients receive their medication with AI-powered Rx management. Seamlessly integrate Rx Management with your Athenahealth for consistent and safe service delivery.

●Contextual Transfer: Hyro’s AI Agents intelligently manage escalations by identifying patients, understanding their needs, and capturing all relevant information. This data is then used to automatically route the patient and accompanying context to the most appropriate human agent, ensuring a seamless handoff.