Helpwise app logo
Helpwise for RingCentral
by Helpwise

Manage SMS texts for your cloud phone number using Helpwise which allows teams to collaborate on customer conversations.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Helpwise app integration for RingCentral

Helpwise allows you to create a shared SMS inbox using the RingCentral number where your team members can collaborate and give support to your customers directly from Helpwise. You can make use of Helpwise’s powerful features (rules, auto-reply, one-click integration preview, tagging) with the RingCentral number.

Features of Helpwise SMS inbox:

  1. You can also schedule an SMS at a specific time.
  2. Realtime send and receive SMS.
  3. You can check the SMS status in real-time.
  4. Assign SMS threads & conversations to your team members.
  5. Find out who is currently replying to your customer in real-time.
  6. This is a two-way sync integration which means you can send an SMS directly from the RingCentral number but in this case, Helpwise will take the account owner as a sender of SMS.

How to create RingCentral SMS shared inbox in Helpwise: https://helpwise.io/help/shared-inbox-ringcentral/

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read AccountsView user account information, e.g. name, business name, and contact info
SMSSend and receive SMS/MMS messages
Webhook SubscriptionsManage and subscribe to webhook notifications