Manage SMS texts for your cloud phone number using Helpwise which allows teams to collaborate on customer conversations.
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Helpwise allows you to create a shared SMS inbox using the RingCentral number where your team members can collaborate and give support to your customers directly from Helpwise. You can make use of Helpwise’s powerful features (rules, auto-reply, one-click integration preview, tagging) with the RingCentral number.
How to create RingCentral SMS shared inbox in Helpwise: https://helpwise.io/help/shared-inbox-ringcentral/
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|SMS||Send and receive SMS/MMS messages|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|