HappyFox for Avaya Cloud Office helps you bridge communication gaps and gets you closer to your customers. This unobtrusive and extremely user-friendly app allows your agents to do both inbound and outbound calls right from within HappyFox helpdesk. By avoiding the need to switch between multiple applications, this integration greatly improves your agent productivity.
- Automatically retrieve contextual customer information including the name of the customer, list of pending HappyFox tickets during an incoming call.
- To make an outgoing call, just click on the phone number shown in a customer record or use the handy popover dialer.
- Attach voice recordings to an existing ticket or raise a new ticket for every customer interaction.
- Listen to the attached voice recordings directly from the HappyFox ticket.
- Keep track of missed calls and voice messages sent during off-hours through tickets created automatically with the relevant voice-recordings.