This premium app provides all the wonderful features that the Office widget offers, but from inside your Freshdesk!
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Loyally offers the new CTI between RingCentral and Freshdesk as a premium app, using the new Office widget from RingCentral for a richer, more efficient, and more powerful integration.
This premium version provides the features that RingCentral Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like:
When authorized, this app will be granted the following permissions:
|Read Contacts||View personal address book contacts|
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Call Control||Control and manage phone calls in real-time|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|SMS||Send and receive SMS/MMS messages|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Internal Messages||Send, and edit intra-company text messages|
|Read Call Log||View user call log records|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|
|Edit Presence||View and modify user presence status|