Freshdesk Premium CTI for RingCentral
by Loyally
PREMIER PARTNERThis premium app provides all the wonderful features that the Office widget offers, but from inside your Freshdesk!
HELPFUL LINKS
ALSO AVAILABLE FOR
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Freshdesk Premium CTI app integration for RingCentral
Loyally offers the new CTI between RingCentral and Freshdesk as a premium app, using the new Office widget from RingCentral for a richer, more efficient, and more powerful integration.
This premium version provides the features that RingCentral Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like:
- Freshdesk ticket creation/contact search for all calls
- Click to dial
- On-screen caller info
- Call Transfers
- Voicemail recordings/missed calls
- Queue insight
- Conference calls
- Recording calls
- Call transfers
- and more!
Requirements
Price: $12.0/agent/month
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Contacts | View personal address book contacts |
| Read Messages | View message store data, including SMS, fax, voicemail, etc. |
| Call Control | Control and manage phone calls in real-time |
| Read Presence | View user presence status |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| SMS | Send and receive SMS/MMS messages |
| VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
| Internal Messages | Send, and edit intra-company text messages |
| Read Call Log | View user call log records |
| Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
| Edit Presence | View and modify user presence status |