Four/Four

Turn every call into actionable insight

Four/Four is an AI-powered conversation intelligence platform purpose-built for B2B organizations that want to capture, analyze, and activate the real voice of the customer. Our RingCentral integration seamlessly connects your customer conversations to Four/Four’s advanced insight engine - making it easy to drive better decisions, faster product innovation, and meaningful revenue growth.

Overview

Four/Four unlocks the full potential of customer calls made and received in RingCentral by automatically analyzing them with state-of-the-art AI. Critical moments, trends, product feedback, objections, feature requests, and market signals are surfaced in real time and delivered to the right people in your business.

Whether you’re in product, revenue, research, or customer success, Four/Four eliminates guesswork - turning your team’s daily conversations into a queryable, searchable knowledge base of high-quality insights.

Getting Started

Visit https://fourfour.ai to start a free trial, or connect with our customer team for a private sandbox and tailored onboarding.

Key Capabilities

Automatic Call Capture & Enrichment

1. Instantly captures and ingests recorded RingCentral calls into Four/Four - no manual upload or admin required
2. Enriches calls with metadata including participants, time, topic, CRM entities (deal/account), and more

AI-Powered Transcription & Insight Extraction

1. Segments transcripts into actionable, context-rich insights such as feature requests, pain points, objections, competitive mentions and decision criteria
2. Summarizes and tags key moments in natural language, so teams can understand the “why” behind customer feedback at a glance

Automated CRM Sync & Workflow Integration

1. Integrates directly to connected CRMs such as Salesforce, HubSpot and Dynamics to provide the commercial impact for your VoC analysis
2. Supports custom automations - route insights to Slack, email, or project tools based on your workflow
3. Powerful APIs for use with n8n, Zapier and PowerBI

Enterprise-Grade Search, Reporting & Analytics

1. Instantly search, segment, and filter customer conversations and insights by keyword, topic, team, product, region, deal stage and any other commercially relevant metric
2. Track volumes, trending themes, and sentiment changes over time
3. Automatically aggregate feedback relevant to your business objectives
4. Monitor competitor mentions, pricing feedback, objection handling, and more

Continuous Feedback Loop for Product & Revenue Teams

1. Validate feature requests, bug reports, and product ideas with real-world evidence from calls
2. Understand customer and market needs before they’re tickets or support issues
3. Identify at-risk accounts, up-sell/cross-sell opportunities, and unmet needs - directly from the voice of the customer

How the Integration Works

1. One-Click Setup: Connect your organization’s RingCentral account to Four/Four in seconds.
2. Call Capture: Four/Four securely receives and processes your selected RingCentral call recordings.
3. Transcription and Analysis: Our AI breaks the conversation into granular, queryable “insights” using proprietary large language models trained for the B2B workflow.
4. Insight Distribution: Insights are pushed automatically to relevant teams, tools, or workflows - such as CRM notes, product backlogs, or shared Slack channels.
5. Search & Action: Teams can search, monitor, and report on topics, trends, or themes -closing the loop from customer voice to action.

Unique Value

1. No Missed Signal: Capture 100% of your call data in a structured, usable format - removing manual note-taking and fragmented feedback loops.
2. Cross-Departmental Visibility: Give product, success, and revenue teams a single source of truth on what customers are saying, needing, and buying.
3. Time to Value: Deploy in minutes, see actionable insights from your RingCentral calls instantly, and integrate deeply with existing workflows.

Who It’s For

1. Product Management: Validate roadmap decisions, prioritize features, and monitor user pain points with evidence straight from the field.
2. Revenue Teams (Sales, Success, Marketing): Capture and share market feedback, competitive intelligence, and customer objections to accelerate deals and reduce churn.
3. Customer Research/User Insights: Replace slow, manual interviews with auto-curated insight libraries from every customer touchpoint.

Security & Compliance

1. All data moving from RingCentral into Four/Four is encrypted in transit and at rest
2. Four/Four is ISO27001 certified to protect your data
3. Role-based permissions and single-sign-on supported