Flowyte Smart Call flow

Flowyte’s Visual Call Router transforms how businesses manage incoming calls on RingCentral. Our intuitive visual interface eliminates complexity, allowing you to create sophisticated routing rules in just a few clicks — no technical expertise required. Flowyte works with all RingCentral accounts.

Key Features:

1. Intuitive Visual Call Routing: Route calls based on caller ID using a simple, table-based interface. Set default rules for unmatched caller IDs. Visualize your entire call flow at a glance. Make changes in seconds that used to take hours.
2. Geographic Routing with Interactive US Map (Premium Feature): Select states on an interactive map to create geographic regions. Assign specific extensions or numbers to each region and route calls by caller location. Customize for local business hours or regional teams.
3. Powerful Data Driven Routing Management: Import routing rules via CSV. Perform efficient bulk edits and maintain consistency across multiple extensions.
4. Seamless RingCentral Integration: Enjoy direct access to RingCentral extensions without disrupting current call handling. Secure OAuth login ensures your data is protected. Compatible with all RingCentral plans.
5. Maximize Marketing ROI: Stop wasting up to 45% of your RTB advertising budget on unavailable agents. Our presence ping ensures leads only route to available team members, dramatically improving conversion rates and reducing cost per acquisition.

Business Benefits:

1. Save Time & Reduce Errors: Create or edit routing rules in seconds. Spot potential issues with the visual flow, reducing misdirected calls. Empower non-technical users to make updates.
2. Enhance Customer Experience: Route calls to the right person the first time. Lower wait times and transfers. Support regional nuances for a personalized experience.
3. Improve Operational Efficiency: Adapt quickly to changing business needs. Easily manage seasonal routing or staffing changes. Maintain visibility and control over your call flows.
4. RTB(Real Time Bidding) Advertising Campaigns: Integrate presence checking into your marketing automation to ensure leads only route to available agents, preventing missed opportunities and wasted ad spend.

How It Works:

1. Connect: Authorize Flowyte via secure OAuth.
2. Configure: Select your RingCentral extensions and set up your visual routing rules using our intuitive interface.
3. Activate: Enable your new call routing rules instantly with a simple toggle.
4. Monitor: View and adjust your active rules at any time to optimize call handling.

Use Cases:

1. Multi-Location Businesses: Route calls by area code or region to the correct branch or office.
2. Sales Teams: Direct incoming leads based on territory assignments or individual representative ownership.
3. Support Organizations: Route customers by service level agreement (SLA), product line expertise, or support tier.
4. Professional Services: Connect clients directly to their dedicated account manager or service representative.

Pricing Plans:

Free Plan: Up to 100 forwarded calls per month

1. Basic caller ID routing
2. CSV import/export

Standard Plan – $49.99/month: Up to 1,000 forwarded calls per month

1. Advanced routing rules
2. CSV import/export
3. Unlimited extensions

Premium Plan – $129.99/month: Up to 200,000+ forwarded calls per month

1. US map-based geographic routing
2. All Standard features included
3. Future database integration

Getting Started:

1. Sign up for a free Flowyte account at https://flowyte.com.
2. Connect your RingCentral account securely.
3. Add the extensions you wish to manage.
4. Create your visual call routing rules.
5. Activate and experience intelligent call routing instantly!

Experience the power of visual call routing with Flowyte — built exclusively for RingCentral. Questions? Contact us at [email protected].