Flowyte Smart Call flow

Flowyte is a comprehensive visual call routing platform designed specifically for RingCentral. It provides intelligent caller ID-based routing with advanced geographic mapping, flexible data integration options, and real-time agent presence checking to optimize call distribution and maximize conversion rates.

CORE FEATURES:

• Visual Call Routing: Caller ID-based routing with wildcard support (e.g., 928* for area codes)

• Premium Geographic Routing: Interactive US map interface for state-by-state routing configuration

• CSV Import/Export: Bulk routing rule management with flexible column mapping

• Google Sheets Real-Time Sync: Live synchronization with spreadsheets (Premium feature)

• Real-Time Presence API: Sub-100ms agent availability checking for RTB optimization

• Industry-Specific Solutions: Pre-built compliance for healthcare, finance, legal, insurance

• Team Collaboration: Role-based access control and multi-user management

• Enterprise Security: HIPAA, FINRA compliant with OAuth 2.0 authentication

KEY BENEFITS:

• Reduce wasted leads with real-time availability checking

• Improve customer satisfaction with intelligent geographic routing

• Ensure regulatory compliance in licensed industries

• Optimize sales performance with territory-based routing

• Eliminate manual routing updates with automated data sync

• Handle high-volume routing with enterprise-grade performance

• Route exsisting customers to support oriented teams

INDUSTRY SOLUTIONS:

Healthcare: HIPAA-compliant patient routing with provider availability checking

Financial Services: FINRA-compliant advisor routing with Series license verification

Legal Services: Attorney specialization routing with bar admission compliance

Insurance: Agent license verification routing by state

Home Services: Technician territory routing with skill-based matching

RTB/Marketing: Real-time bidding optimization with agent presence checking

TECHNICAL SPECIFICATIONS:

• RingCentral Native: Built specifically for RingCentral API optimization

• Data Integration: CSV import, Google Sheets sync, manual entry

• Geographic Intelligence: US map-based routing with custom regional divisions

• API Access: RESTful API for external system integration

• Response Times: Sub-100ms for presence checking

• Scalability: Support for 10,000+ routing rules

• Security: OAuth 2.0, encrypted data, audit logging

PRICING:

Free Plan: $0/month - 100 call forwards, basic routing

Standard Plan: $49.99/month - 1,000 forwards, CSV import/export

Premium Plan: $129.99/month - 200k forwards, map routing, Google Sheets sync

Presence API Add-on: Additional fee for real-time availability checking

SETUP TIME:

5 minutes for basic configuration

Comprehensive onboarding support included

SUPPORT:

• Step-by-step setup guide

• Video tutorials for all features

• Email support (all plans)

• Priority support (Premium)

• Free onboarding assistance

USE CASES:

• Sales teams with geographic territories

• Multi-location service companies

• Regulated industries requiring licensing compliance

• Marketing agencies using RTB leads

• Healthcare providers needing HIPAA compliance

• Financial services with advisor licensing

• Legal practices with specialization routing

WHY CHOOSE FLOWYTE:

✓ Only platform with visual US map interface for geographic routing

✓ Real-time presence API with sub-100ms response times

✓ Industry-specific pre-built compliance solutions

✓ Works with existing data formats (no restructuring required)

✓ Built specifically for RingCentral (not a generic solution)

✓ Proven results in lead optimization and customer satisfaction

SUPPORTED ROUTING TYPES:

• Caller ID routing with pattern matching

• Geographic routing by area code/state

• Territory-based routing

• Priority/VIP customer routing

• Default/fallback routing

INTEGRATIONS:

• Native RingCentral integration

• Google Sheets real-time sync

• CSV import/export

• External API access

• Webhook notifications