Floatbot AI Agent (IVA) - Contact Center AI app integration

Floatbot.AI is an innovative platform for building AI Agents and Real-time Agent Assist (Co-pilots), powered by LLM. The platform is designed to revolutionize the experiences of customers, agents, and employees. We have pre-built solutions for Insurance, Banking, Financial, Healthcare and Pharmacy including Contact Center Outsourcers.

Fine-tuned LLM on Use-Cases

Floatbot enables businesses to fine-tune large language models (LLMs) for specific use cases, ensuring the AI understands industry-specific jargon, customer intent, and operational workflows to deliver precise and context-aware interactions.

LLM Agentic Framework Powered by Agent M

The platform leverages Agent M, a robust agentic AI framework, allowing the seamless orchestration of LLMs with backend systems. This framework ensures actionable AI responses tied to business logic.

ZERO Hallucination

Floatbot’s AI minimizes hallucination by anchoring outputs to verified knowledge sources, ensuring accurate, reliable information is delivered.

Bot Interruption

Allows users or agents to interrupt the bot during interactions, ensuring more dynamic, real-time support without waiting for predefined turn completions.

Under <1 Second Latency

Optimized for speed, Floatbot ensures interactions are near-instantaneous, providing responses in under one second for a seamless conversational experience.

AI Real-time Interaction with CRM, Applications, and Knowledgebase

The platform integrates with CRM systems, business applications, and knowledge bases in real-time, enabling AI to pull and update data dynamically during interactions.

Multi-Lingual

Floatbot supports multiple languages, enabling businesses to cater to diverse audiences and expand their reach across geographies.

Leverage RAG Cognitive Search in Agentic Framework

The RAG cognitive search within the Agentic Framework ensures AI can retrieve precise information from structured and unstructured data sources, enhancing answer accuracy.

Real-Time Streaming of ASR, LLM, and TTS

The platform integrates Automatic Speech Recognition (ASR), LLM processing, and Text-to-Speech (TTS) in real time, enabling smooth, voice-enabled conversations.

50+ Analytics with Grafana

Floatbot offers over 50 analytics dashboards powered by Grafana, providing insights into customer interactions, agent performance, and conversational data for informed decision-making.