FileVine for ACE

Legal teams running on Filevine manage a constant flow of client and case-related conversations — and making sure each one is properly documented shouldn't fall entirely on your staff. AI Conversation Expert (ACE, formerly RingSense) integrates directly with Filevine to take care of that automatically, capturing and organizing every call as soon as it happens.

The moment a call ends, ACE logs the details and matches the interaction to the correct client, contact, or case within Filevine — eliminating the need to manually search for the right file or update it after the fact. ACE also brings Filevine names and records into its own platform, making it simple to filter, search, and report on interactions without switching between systems.

Case tracking benefits as well. ACE connects activity between Filevine and ACE, giving legal teams a clear, connected timeline of every case. Agent actions are tracked automatically, and progress can be monitored directly within ACE — so attorneys and staff always have a full, accurate picture of where each case stands, without piecing it together manually.

Key benefits:

1. Calls automatically logged and matched to the correct Filevine client, contact, or case
2. Filevine records brought into ACE for streamlined filtering and reporting
3. Activity synced between systems for a complete, real-time timeline
4. Automatic tracking of agent actions across every interaction
5. A unified, accurate view of every client relationship and case without manual upkeep

With ACE and Filevine working together, legal teams spend less time on admin and more time focused on moving cases forward.