Drive customer engagement by integrating your RingCentral Engage Voice communication capabilities with SugarCRM.
By connecting your phone system to SugarCRM, Engage Voice for SugarCRM enables you to recognize and respond to your customers at the moment of interaction. With features like unified customer profile, click-to-dial, local presence dialing, and more. Enhance your Contact Center experience by increasing productivity with direct connection inside your CRM, providing better, more personalized customer interactions.
Easy implementation – Engage Voice works with SugarCRM seamlessly so you immediately benefit without the need to change your current IT infrastructure.
**Increase productivity - **Eliminate inefficient tasks that plague many client-facing teams. With Engage Voice integration connector, sales, support and service teams use their time to focus on customers and prospects seamlessly.
Great customer experience - Engage Voice integration connector arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.
Make better business decisions - Make the most informed business decisions as Engage Voice logs all call data into SugarCRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.
Available as an add-on to your Engage Voice seats.
Engage Voice for SugarCRM : BETA is available for RingCentral Engage Voice customers who also have RingCentral Office
Inbound calling only (with manual outbound dialing)
Requires Windows® XP or above or Mac OS® X 10.8 Mountain Lion or above.
Supported browsers include: Chrome™30 (or later), Firefox® 25 (or later), Safari® 6.0.5 - Safari is supported for Classic view only (or later), and Internet Explorer® 10 (or later).
Latest Update: December 15, 2020