Delight customers on all digital channels from within Salesforce.
A single platform to manage messages from all channels in the Salesforce ecosystem. Link customers' digital identities to enjoy a 360° view with both transactional & conversational data.
Respond to messages within Salesforce:
Connect all your digital channels (messaging, social, email, live-chat, in-app, communities, etc.) to a single platform available within Salesforce so your agent no longer needs to switch between windows.
Reconcile your customers' identities:
Link a Salesforce customer ID with its digital identities to enjoy a 360° customer view with both transactional and conversational information.
Display live statistics vital for your business:
Create statistics dashboards with live data directly from RingCentral Engage Digital to supervise your activity, improve your KPI, allocate resources and delight customers on all channels.