Engage Digital for Salesforce

Delight customers on all digital channels from within Salesforce.

A single platform to manage messages from all channels in the Salesforce ecosystem. Link customers' digital identities to enjoy a 360° view with both transactional & conversational data.

Respond to messages within Salesforce:

Connect all your digital channels (messaging, social, email, live-chat, in-app, communities, etc.) to a single platform available within Salesforce so your agent no longer needs to switch between windows.

Reconcile your customers' identities:

Link a Salesforce customer ID with its digital identities to enjoy a 360° customer view with both transactional and conversational information.

Display live statistics vital for your business:

Create statistics dashboards with live data directly from RingCentral Engage Digital to supervise your activity, improve your KPI, allocate resources and delight customers on all channels.

• Omni-Digital customer care platform, RingCentral Engage Digital, connects digital channels (messaging, social, email, live-chat, in-app, communities, etc.), enabling you to offer the same experience across channels and better manage resources.
• Profit from a unified interface to manage channels, auto-allocated messages to the right agent based on skills and language, contextualized suggestions for responses and supervisors can locate live stats to manage activity.
• In the Engage Digital Salesforce App, customer identities are linked with transactional and conversational data. Agents can reply directly with a full view of profiles and chats. Plus custom live stats dashboards help you control your activity.

Requirements

• Must be a RingCentral Engage customer
• Must have a Salesforce account