Bring natural dynamism to your audio phone experience across your organization

The Easy On Hold RingEX App is an automated system for uploading, scheduling, and delivering on-hold messages and music that refreshes and changes constantly.

Rather than requiring teams to manually create, upload, and change audio files, users manage everything in a simple online portal. Programming each topic or song is simple. Set the start date, stop date, time of day to play, days of the week to play, and which queue to play on.

Dynamic content delivers a better customer experience.

1. Loads and reloads audio throughout the day, instantly pushing updates into RingEX.
2. No one in IT ever needs to check formats, upload files, or remove old content.
3. Eliminates outdated messaging automatically.
4. Shuffles messages and music every hour to eliminate caller fatigue.
5. Ensures every call feels fresh and different.
6. Queue audio and agent-hold audio are automatically reversed to create variation. Plays unique music tracks per call group.
7. Ideal for multi-location businesses or organizations with diverse branding needs.

New Content Possibilities. Features such as automatic audio updates, intelligent content rotation, real-time weather integrations, instant AI-generated messaging, and date-driven schedules and daypart logic represent a new era in caller experience. This approach removes friction, elevates brand presentation, and gives organizations unprecedented control.

1. time-of-day messages
2. day-of-week content
3. weekly/monthly promotions
4. “Good morning,” “Good afternoon,” and “Good evening” messages that play automatically.
5. Dynamic Weather by AccuWeather®: Callers hear real-time weather updates from a trusted source, updated hourly.
6. Instant voice + music content creation.
7. AI-generated messages load automatically—no waiting for production.
8. Rapid deployment for urgent announcements.
9. EOH handles music licensing, voice rights, and usage compliance for all audio.

The Easy On Hold® RingEX App delivers exactly that: automation, intelligence, and freshness. It allows businesses to create caller experiences that are accurate, engaging, and always aligned with their needs.

Integration. To add an authorized integration to your Easy On Hold® account, a user with admin rights in the RingEX platform (and client admin status in the EOH portal) will log in to their Easy On Hold® portal to connect accounts. Users may assign different playlists to different queues, a single playlist to all queues, etc. Any association is allowed. The EOH RingEX App will automatically change settings for selected queues. You won’t need to make changes in the RingEX Call Queues.

While similar to EOH Live Streaming in scheduling logic, the RingEX integration uses secure file upload automation rather than continuous streaming. This ensures compatibility with RingEX queue requirements while still delivering dynamic, time-sensitive content.