Gain insights by syncing Encore Desktop Recordings with Avaya Cloud Office audio recordings.
Engage agents with interactive portals, automated coaching, and easy contest management.
Convert selected audio recordings to searchable text, delivering unlimited insights.
Performance Management & Agent Engagement
Improve the performance of your contact center with analytics-enabled QA.
Coaching & eLearning
Automatically send eLearning assignments for engagement and performance improvement.
Find the information you need and play recordings directly from Salesforce.
Boost Avaya Cloud Office audio recordings with Encore® Desktop Recordings, advanced search capabilities, targeted agent coaching and agent engagement to improve contact center operations.
Add structure to call recordings, categorizing interactions in meaningful ways by augmenting Avaya Cloud Office audio recordings with Encore Interaction Analytics, Desktop Recording, advanced search capabilities, and quality management tools from DVSAnalytics to improve contact center operations.