Gain insights by syncing Encore Desktop Recordings with AT&T Office@Hand audio recordings.
Engage agents with interactive portals, automated coaching, and easy contest management.
Convert selected audio recordings to searchable text, delivering unlimited insights.
Performance Management & Agent Engagement
Improve the performance of your contact center with analytics-enabled QA.
Coaching & eLearning
Automatically send eLearning assignments for engagement and performance improvement.
Find the information you need and play recordings directly from Salesforce.
Boost AT&T Office@Hand audio recordings with Encore® Desktop Recordings, advanced search capabilities, targeted agent coaching and agent engagement to improve contact center operations.
Add structure to call recordings, categorizing interactions in meaningful ways by augmenting AT&T Office@Hand audio recordings with Encore Interaction Analytics, Desktop Recording, advanced search capabilities, and quality management tools from DVSAnalytics to improve contact center operations.