Convin for RingCentral
Convin for RingCentral
by Convin
Analyze 100% of your sales calls
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ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- Rainbow Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Convin app integration
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI.
- The analysis is done on a custom scorecard defined by organizations that uncover agent performance insights. These insights reveal how agents can improve their calls and lead to better output, consequently, higher customer satisfaction.
- Convin can then generate automated suggestions on how agents can improve through personalized coaching. This leads to an uptick in the quality of the conversations and better results for business & customers.
- Every team level in the call center has a role-based dashboard. E.g., Agents have a separate dashboard where they can view their meetings, call analytics, coaching dashboard, and progress.