RingCentral Contact Center Voice
RingCentral Contact Center Voice
by RingCentral Contact Center Team

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center

RingCentral Contact Center Voice

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:

  1. See agent state immediately in the browser
  2. Send and receive all calls directly from the Agent Desktop
  3. Establish agent WebRTC connections directly from the Agent Desktop

RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read AccountsView user account information, e.g. name, business name, and contact info
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Client InfoView client application provisioning information