RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center
RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:
RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.
When authorized, this app will be granted the following permissions:
Permission | Description |
---|---|
Read Accounts | View user account information, e.g. name, business name, and contact info |
VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
Read Client Info | View client application provisioning information |