RingCentral Contact Center Voice
by RingCentral Contact Center Team
RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center
HELPFUL LINKS
RingCentral Contact Center Voice
RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:
- See agent state immediately in the browser
- Send and receive all calls directly from the Agent Desktop
- Establish agent WebRTC connections directly from the Agent Desktop
RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
| Read Client Info | View client application provisioning information |