Integrate your Avaya Cloud Office cloud communication service with Connectivity and let Connectivity automatically create a rich customer list with detailed customer profiles based on your call logs. Connectivity pulls in your historic call logs (and any future calls to your business) to tell you who is calling your business. With this data and demographics in hand, it’s easy to understand who your customers are and how they interact with your business so you can communicate even better.
With Connectivity for Avaya Cloud Office a business can:
- Grow its contact list automatically with every incoming customer call and email.
- Automatically access robust customer profiles with valuable information like name, email address and key demographics.
- Retarget known customers and find new customers with Facebook ads. The Connectivity platform matches customers to their Facebook profiles, and once matched, retargets customers using Facebook ads. It can also find new customers with Facebook ads targeting the business' primary demographic.
- Use automatic text messages to reply to missed business calls. Even when a business owner can’t connect with a customer directly, the business can still make a quick and personal contact by sending a customized automatic text to missed calls.