Connecsy app integration for RingCentral

Connecsy is an advanced communication management console designed to integrate seamlessly with RingCentral, empowering attendants and agents to handle communication with greater efficiency and accuracy. With Connecsy, users benefit from a unified, intuitive interface—maximizing productivity and enhancing communication across the organization.

Benefits for RingCentral users:

1. Dialogue Enhancement Tool: Manage calls and chats with full context, smart routing, and canned responses. Track performance and improve customer service with built-in reporting.
2. Unified Interface: Connecsy offers a structured layout for handling, forwarding, holding, or retrieving calls—all without leaving the RingCentral environment. This consistency reduces training time and boosts daily efficiency.
3. Real-Time Presence Visibility: View colleague availability instantly to find the right person faster. This real-time presence featureminimizes call wait times and improves first-call resolution.
4. Built-in Messaging Integration: Notify team members in real time, leave follow-up messageswith one click, or log missed calls—all within the Connecsy interface, fully integrated with RingCentral.

With this integration, Connecsy turns RingCentral into a powerful hub for professional call handling. It enables agents and attendants to manage communication with confidence, reduce caller wait times, and deliver better customer service—without having to switch tools. For organizations looking to streamline and scale communication, Connecsy gives teams the flexibility, visibility, and speed they need to perform at their best.

Key Features & Benefits

Call Handling:

• View caller information

• Easy call answering, hold and transfer

• Drag and drop transfers

• View Missed calls and call history

Queue Management:

• Handle multiple queues

• View calls waiting in a queue

User Management:

• Role-based functions

• Customizable Layout

• Integrated administration

Messaging:

• Chat routing to an available attendant

• Auto replies

• Send Attachments

• Message History

• Whatsapp Business support

Productivity:

• Colleagues calendar

• Make and send notes

• Easy transfers

• Favorites/VIP’s

• Multiple presence sources

• View colleague attendant status

• Braille support

Analytics:

• Historical call statistics

• Real-time presentations

Phone Directory:

• Search while you type

• Caller lookup

• Custom fields

• Flexible layout

• CSV Import/Export and Corporate Contacts

• Internal and external contacts 

Requirements

• Windows PC: CPU 1Ghz, 4Gb RAM. 500Mb Diskspace, .NET 4.8

• RingCentral Admin Account username and password to access RingCentral APIs

• For the reception chat channel, you need to have the Connecsy Chatbot enabled

About Pridis

Pridis is a leading European software development company that creates tools that manage all communication devices and services for organizations. Our solutions improve communications; we put the customer first in everything we do.

In respect to connectivity, Pridis offers company developed solutions regarding workflow optimization, PBX middleware, chatbot and chat channel solutions, call cost control, and business reporting tools. We are committed to innovation and offering solutions for your future growth.