Cognitive View monitors RingCentral call recordings and chat interactions to help you understand customer experience & compliance adherence
Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including Ring central voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies, and identifies risks early.
Cognitive View offers compliance as a service with the below capabilities
The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving improved customer experience.
To see a demo or access to a trial, contact us (firstname.lastname@example.org)
Cognitive View is a web based application which supports all the major browsers, such as Chrome, Firefox, Edge and Safari. Also, user must have or purchase a Cognitive View account
Visit https://app.cognitiveview.com/#/contact-us to get in touch and discuss the steps ahead.