Cognitive View for RingCentral
Cognitive View for RingCentral
by Cognitive View

Cognitive View monitors RingCentral call recordings to help you understand customer experience & compliance adherence

Cognitive View app integration for RingCentral

Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including RingCentral voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies and identifies risks early.

Cognitive View offers compliance as a service with the below capabilities

  • Obligation & policy register
  • Supervise & monitor the communication channels for Compliance, Customer Experience, Fraud & Conduct risk
  • Call recording & archiving for audit
  • Quality assurance & workforce management
  • Risk-based supervision & predictive analytics
  • Incident & breach management
  • Support customer vulnerability & company policy adherence
  • Audit & reporting

The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.

To see a demo or access to a trial, contact us (

Original release date: 2018-11-21


Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account


Contact us to get in touch and discuss the steps ahead.


Mon - Fri 9:30AM - 6:00PM (UTC+10:00)

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read Call LogView user call log records
Read Call RecordingDownload call recording content and media