Cognitive View for RingCentral
Cognitive View monitors call recordings to help you understand customer experience & compliance adherence.
Cognitive View app integration for RingCentral
Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including RingCentral voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies, and identifies risks early.
Cognitive View offers compliance as a service with the below capabilities
- Obligation & policy register
- Supervise & monitor the communication channels for Compliance, Customer Experience, Fraud & Conduct risk
- Call recording & archiving for audit
- Quality assurance & workforce management
- Risk-based supervision & predictive analytics
- Incident & breach management
- Support customer vulnerability & company policy adherence
- Audit & reporting
The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.
To see a demo or access to a trial, contact us (firstname.lastname@example.org)
Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account
Contact us to get in touch and discuss the steps ahead.
Mon - Fri 9:30AM - 6:00PM (UTC+10:00)
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|