Automatically handle conversation with virtual assistant from Chatlayer.ai. Drive customer satisfaction and productivity with agents.
All incoming messages are handled by the AI-powered Chatlayer.ai platform. For messages the virtual assistant is unable to pursue it connects to a specific RingCentral Engage Digital Agent.
Qualification of messages:
Chatlayer will qualify the incoming messages based upon specific criteria for the handover to a dedicated agent to optimize the Agent workload.
Handover to Agent:
Whenever the virtual assistant is unable to pursue the conversation with the customer, the conversation will be handover to a RingCentral Engage Digital Agent, based on their specific skills, who will be able to see all prior communication and provide a seamless experience for the customer.
The end to end analytics from Chatlayer.ai captures the interaction from the beginning to the end of the communication, allowing for an overview of all conversations and to provide a detailed analysis of the bot platform.
By leveraging the Chatlayer.ai multilingual platform, companies are capable of supporting customers 24/7 with a higher volume of questions.
With Chatlayer.ai's language independent NLP, supporting over 100 languages, customers can ask questions in a natural way.
The Agents can focus on more complex and important customer interactions driving higher results.
Must be a RingCentral Engage customer.
Must be a Chatlayer customer.