Log calls, surface contacts, and capture activity automatically in Smokeball

Built specifically for Law Firms using Smokeball and RingCentral

Captivo Labs connects your RingCentral phone system directly with Smokeball, so every call your firm makes or receives is automatically matched to the right contact and logged against the right matter — without anyone having to do it manually.

Law firms lose billable time every day to manual call logging. Lawyers hang up and then hunts for the right matter. Paralegals type notes from memory. Calls go unrecorded. Revenue walks out the door. The Captivo integration eliminates that entirely—from the moment a call comes in to the moment it's logged, the work happens automatically in the background.

What It Does

Screen pop on every call When a call comes in, instantly searches Smokeball for a matching contact and surfaces their details — name, matter, and account — before you even answer. No more scrambling to work out who's calling.

Automatic call logging When the call ends, the activity is logged against the correct matter automatically — including call duration, direction (inbound or outbound), and any notes you added during the call. One click to save. Nothing falls through the cracks.

Click-to-dial from Smokeball Click any phone number inside Smokeball to dial it directly through RingCentral. The contact and matter are pre-matched so logging takes seconds.

AI transcription and call summaries Calls are automatically transcribed and summarised. The AI summary is written directly into the Smokeball activity log — so the file tells the story of the call, not just that a call happened.

Automated task creation Any tasks mentioned during a call — follow-ups, deadlines, action items — are automatically extracted from the transcript and created as Tasks inside Smokeball. Nothing discussed on a call gets forgotten.

Built-in time tracker for billing Call duration can be captured automatically and can be pushed directly to Smokeball as a billable time entry. Set your hourly rate once, and every call becomes a billing entry with no extra steps.

Who It's For

Lawyers and fee earners — Every call is logged against the right matter without lifting a finger. Notes and summaries go straight into the file. Billable time is captured automatically.

Legal practice managers — Full visibility over call activity across the firm. No more chasing staff to log calls or relying on memory at the end of the day.

Paralegals and support staff — Calls are matched and pre-populated before you save. Manual data entry is eliminated. New contacts can be created in Smokeball directly from the dialer.

Firm administrators — Each user manages their own connection. No admin access required. Setup takes minutes, not days.

Key Benefits

1. Recover lost billable time — Every call is captured. No calls go unlogged.
2. Eliminate double-handling — Calls log themselves. Staff focus on legal work, not admin.
3. Accurate matter records — Every activity lands in the right file, every time.
4. Faster client service — Know who's calling before you answer. Pick up ready.
5. Works the way your firm works — Sits inside RingCentral App Connect alongside the Smokeball interface. No new tools to learn.

Requirements

1. Active RingCentral account with App Connect access
2. Active Smokeball subscription
3. Google Chrome or Microsoft Edge browser
4. Administrator access is not required — any Smokeball user can connect their own account
5. Install the RingCentral App Connect browser extension, open Smokeball, and connect your account from the App Connect settings panel. Setup takes under five minutes. No IT involvement required for most firms.

Full installation guide: https://docs.captivolabs.com/smokeball#installation

User guide: https://docs.captivolabs.com/smokeball#using-the-integration

About Captivo Labs

Captivo Labs is an Australian technology company specialising in middleware integrations between UCaaS phone platforms and business software. The Smokeball connector is built and maintained by a team with deep roots in both the RingCentral ecosystem and the legal technology market.

For support: [email protected] Publisher website: www.captivolabs.com