Odoo
Log calls, surface contacts, use AI transcription and task creation, and automatically capture time in Odoo - without manual entry.
ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Automatically capture time in Odoo - without manual entry
Smart Odoo Module Detection, Screen Pop with Matching caller details and Linked Records, Memorialization, AI transcription and Task creation - all without manual entry.
Built specifically for Odoo and RingCentral users
The Captivo integration for Odoo connects your RingCentral phone system directly with your Odoo instance and all installed apps, so every call your company makes or receives is automatically matched to the right contact and logged against the right record.
What it does:
Smart Module Detection
Automatically detects which Odoo modules you use - CRM, Contacts, Helpdesk, Project, and more - so calls are matched to the right records from day one, with no manual setup or configuration.
Screen Pop & Call Pop
When a call comes in, instantly surfaces the matching Odoo contact or record across whichever modules you use - no manual searching, no missed context.
Contact & Record Lookup
Every inbound and outbound call is automatically matched against your Odoo database. Caller details and linked records appear before you even pick up.
AI Call Transcription
Every call is transcribed automatically using built-in AI. Full transcripts are attached to the related record in Odoo - searchable and ready for review.
AI Task Identification
Analyses each call transcript and surfaces follow-up tasks detected in the conversation, so nothing discussed on a call falls through the cracks.
Call Duration Tracking
Accurate call durations are captured against the relevant Odoo record automatically, giving you a reliable foundation for time recording and auditing.
Click to Dial
Initiate calls directly from a contact or record in Odoo with a single click - no copy-pasting numbers, no switching apps.
Requirements
- Active RingCentral account with App Connect access
- Active Smokeball subscription
- Google Chrome or Microsoft Edge browser
- Administrator access is not required - any Odoo user can connect their own account
- Install the RingCentral App Connect browser extension, open Odoo and connect your account from the App Connect settings panel. Setup takes under five minutes. No IT involvement required for most firms.
Full installation guide: https://docs.captivolabs.com/odoo#installation
User guide: https://docs.captivolabs.com/odoo#using-the-integration