CallCabinet for RingCentral

CallCabinet, a Smarsh company, offers compliant call recording and conversation analytics for RingEX™ voice conversations. Integrating CallCabinet with RingEX™ takes business communication to the next level, reshaping how businesses leverage communication data by enabling unrestricted business intelligence within any communications environment.

All plans include:

1. Unlimited recordings & storage
2. 256-bit AES rotating encryption (military-grade data security)
3. Data redundancy & resiliency
4. Global data sovereignty
5. True multi-tenancy
6. Custom retention policies
7. Multi-factor authentication
8. Granular user permissions
9. Call playback, flagging, tagging, notes, sentiment
10. Agent/team grouping capabilities
11. Custom analytics dashboards
12. API support
13. Global support

What’s new:

1. CallCabinet is now a Smarsh company.
2. Leverage the AI Agent to extract an additional layer of intelligence from all recorded data.

Key Features:

1. Compliant call recording, archiving & storage. Data privacy and security are paramount, and CallCabinet ensures all data is handled in strict adherence to the latest in local and international regulatory requirements.
2. PCI DSS, PHI, and PII redaction. Sensitive information shared during conversations should always be treated according to local and international regulations and with CallCabinet, no sensitive information is ever exposed.
3. AI-driven Conversation Analytics. Uncover insights never seen before with CallCabinet’s deep machine learning (ML), natural language processing (NLP) and multilingual capabilities.
4. Quality Assurance Tools. With powerful quality assurance tools built into each of CallCabinet’s call recording and analytics offerings, your business will know exactly how well your enterprise is performing customer service and how you can improve your customer experience.
5. Data Migration. CallCabinet unlocks historical and proprietary data for ingestion into the CallCabinet solution for actionable insights across your business’s entire recorded conversation data inventory. 

Benefits:

One call recording & analytics solution for any communications platform mix

Rapidly deploy to any communications environment (weeks, not months).

One Unified User Experience

No matter the location, country, or department, all of your users will enjoy a single pane of glass view on the metrics that matter most.

One End-to-End Solution

Whether 10 or 20,000+ users, simply choose what you need and scale as you grow with CallCabinet’s revolutionary SaaS!

Requirements:

1. A RingCentral license
2. Account administrator privileges for the RingCentral account