RingCentral Connect and Code Together now available on demand   |   Watch free! Watch free!
Built.io Flow for RingCentral
Built.io Flow for RingCentral
by Built.io

Built.io Flow makes it easy to integrate hundreds of business apps with RingCentral through powerful workflow automation.

Built.io Flow App Integration for RingCentral

Enterprise Integrations and Workflow Automation for RingCentral

Built.io Flow powers the digital API economy by making it easy to integrate hundreds of business apps with RingCentral through powerful workflow automation. With Built.io Flow, your business users can design RingCentral integrations that align with your existing workflows, and connect to different cloud-enabled and on-premise business applications for marketing, sales, customer service, customer engagement, and back-office automation (Salesforce, Marketo, HubSpot, Outreach.io, Zendesk, ServiceNow, Freshdesk, Intercom.io, etc.) in minutes. Because Built.io supports simple and code-based deployments, IT and integration developers are able to expand on user-designed flows, tackling difficult and custom integrations. Built.io is simply the fastest way to provide complete integration to all of your data.

Supported Triggers

  • New Call Recording - Triggers when a new call recording is generated.
  • Missed Call - Triggers when a new call is missed.
  • New SMS - Triggers when you send or receive an SMS.
  • Call Started - Triggers when a call is started.
  • Call Ended - Triggers when a call that was connected ends.
  • New Voicemail - Triggers when a new voicemail arrives in your account.
  • New Fax - Triggers when a new fax is received.

Supported Actions

  • Create Contact - Create a new contact with specified data.
  • Delete Message - Delete a specified message.
  • Download Attachment - Download available attachments.
  • Get Call Logs - Gets available call logs.
  • Get Company Info - Gets available company information.
  • Get Extensions - Gets available extensions.
  • Get Messages - Gets available messages.
  • Get Phone Numbers - Gets available phone numbers.
  • Get User Contacts - Gets available user contacts.
  • Make RingOut Call - Initiates a call between two phone numbers.
  • Send Fax - Send a new fax with the document of your choice.
  • Send SMS/MMS - Send a new SMS/MMS with the text and/or media specified.
  • Update Contact - Automatically update a contact with specified data.

Original release date: 2018-02-12


  • Built.io Flow for RingCentral is available for RingCentral customers.
  • You must have an active Built.io Flow account.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read ContactsView personal address book contacts
Read MessagesView message store data, including SMS, fax, voicemail, etc.
FaxesView, send and receive faxes
Read PresenceView user presence status
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.