Make every call count. Integrate your cloud communications account with Zoho Desk—the context-aware help desk software.
Having customer call records and customer tickets in two separate places leads to loss of valuable data and time. BT Cloud Work for Zoho Desk makes this process much more efficient. Agents can now make and receive calls, log them and add them as tickets—all from within Zoho Desk. This helps create streamlined data, more context, and better customer relationships.
When authorized, this app will be granted the following permissions:
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Call Log||View user call log records|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|