Deliver more memorable customer experiences and increase productivity by integrating your cloud communications with Zendesk.
With the new message hub feature users can:
With seamless integration between BT Cloud Work and Zendesk, you can simply click to dial, eliminating misdials and improving call efficiency. Incoming calls automatically bring up matching customer records or create new Zendesk cases, enabling agents to provide quicker and more personalized responses. Let BT Cloud Work for Zendesk streamline your help desk workflows, boost agent productivity, and improve the quality of interactions you have with your customers.
Integrating your BT Cloud Work solution with everyday applications, such as Zendesk, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
BT Cloud Work for Zendesk reduces the need for agents to switch between multiple devices and applications to access business functionalities and accomplish their tasks.
Intuitive user interface and optimized actions, such as click to dial and customer information pop-ups, allow agents to deliver a timely, highly customized experience for all calls.
When authorized, this app will be granted the following permissions:
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Client Info||View client application provisioning information|
|WebSocket||Make API calls via the WebSocket transport|
|WebSocket Subscriptions||Manage and subscribe to websocket notifications|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Problem Reports Management||Manage Client Problem Reports|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|Internal Messages||Send, and edit intra-company text messages|
|Read Call Log||View user call log records|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|
|Edit Presence||View and modify user presence status|
|Send Usage Info||Send usage information to enable reporting|