Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics for BT Cloud Work.
Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with BT Cloud Work. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.
With our integrated AI solutions for BT Cloud Work, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.
Case Study: AI Call Analytics for Insurance
Original release date: 2018-10-31
BT Cloud Work Premium, Enterprise, and Contact Center Customers
Mon - Fri 9:00AM - 6:00PM (UTC-06:00)