RingCentral Connect and Code Together Online October 13 & 14   |   Register free! Register free!
Velvetech for BT Cloud Work
Velvetech for BT Cloud Work
by Velvetech, LLC
PREMIER PARTNER

Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics for BT Cloud Work.

Velvetech for BT Cloud Phone

Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with BT Cloud Work. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.


The solution includes:

  1. Real-time call transcription
  2. Speaker identification technology for caller voice separation
  3. Call meta-data capturing
  4. Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with BT Cloud Work, sales enablement tools, CRM applications, etc.

With our integrated AI solutions for BT Cloud Work, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.


Case Study: AI Call Analytics for Insurance


Original release date: 2018-10-31

Requirements

BT Cloud Work Premium, Enterprise, and Contact Center Customers

Support

Mon - Fri 9:00AM - 6:00PM (UTC-06:00)

(847)559-0864

ringcentral@velvetech.com