Velvetech app logo
Velvetech for BT Cloud Work
by Velvetech, LLC
2349A50B-6A6C-4159-B8ED-C9BCA202A277PREMIER PARTNER

Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.

RATINGS AND REVIEWS
Be the first to write a customer review
ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Velvetech App Integration for BT Cloud Work

Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with BT Cloud Work. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.

The solution includes:

  1. Real-time call transcription
  2. Speaker identification technology for caller voice separation
  3. Call meta-data capturing
  4. Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with BT Cloud Work, sales enablement tools, CRM applications, etc.

With our integrated AI solutions for BT Cloud Work, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.

Case Study: AI Call Analytics for Insurance

Requirements

BT Cloud Work Premium, Enterprise, and Contact Center Customers