Velvetech for BT Cloud Work
Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.
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ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- Rainbow Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Velvetech App Integration for BT Cloud Work
Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with BT Cloud Work. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.
The solution includes:
- Real-time call transcription
- Speaker identification technology for caller voice separation
- Call meta-data capturing
- Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with BT Cloud Work, sales enablement tools, CRM applications, etc.
With our integrated AI solutions for BT Cloud Work, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.
Case Study: AI Call Analytics for Insurance
BT Cloud Work Premium, Enterprise, and Contact Center Customers