Theta Lake for BT Cloud Phone

If you are in a regulated vertical, the volume of digital content that requires retention, review, and supervision is growing rapidly. Theta Lake can save time and money by automating that review process while simultaneously improving the quality of the review and risk detections.

UCaaS continues to be a focus for regulators, from FINRA’s 2019 Examination Report Findings which outlines the expectation for supervision and preservation of business communications within “app-based messaging service or a collaboration platform” to Dodd-Frank & MiFID II which expand audio recording requirements. That is now compounded by regulations like GDPR & CCPA as well as increased personal accountability for compliance teams, meaning that all your unified communications need review, supervision, and audit. Transcription with search tools is not accurate enough, takes too much time, and ends up costing too much money to be a viable method of review.

Theta Lake provides cloud-based compliance for all BT Cloud Work communications - audio recordings, Glip messages and content shared, SMS, fax, and voicemail. Its patent-pending technology uses AI, deep learning, and seamlessly integrates with BT Cloud Work to detect compliance risks in what was said, shown, or shared within unified communications. Using AI to also power insights and automation, Theta Lake provides directed workflow to add consistency, efficiency, and scale to the compliance review and supervision process, driving down the cost of compliance.

Benefits

• Free SOC2 Type 2, 17a-4 Compliant Archive - Capture and apply rule-based retention policies on BT Cloud Work voice recordings, Glip messages, SMS, voicemail, and faxes along with rich eDiscovery capabilities within Theta Lake’s secure, WORM compliant archive. 100 GBs free with add-on storage available for subscription purchase.
• Automated Risk Prioritization – Leverage AI to review 100% of BT Cloud Work business communications, focusing resources and manual review efforts on content with identified risks
• Automated Risk Detection - 40+ built-in policies powered by Natural Language Processing (NLP) and Deep Learning automatically detect regulatory, conduct, and corporate compliance risks in voice, video, chat, SMS communications
• Time-saving Workflow - AI drives review activity for non-technical reviewers to more easily, efficiently, and consistently deal with compliance supervision
• Time-saving Reports - Detailed reports of digital content, identified risks, and workflow actions on the recordings and digital content, give managers and auditors a clear understanding without having re-review

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