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Plecto for RingCentral
by Plecto

Get actionable performance insights with powerful, real-time dashboard visualization.

CATEGORIES
ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Gamify your contact center to make agents more productive

Why connect your BT Cloud Work data with Plecto

Plecto is more than just a regular dashboard tool. Combining real-time KPI visualization, motivating gamification and empowering coaching tools, Plecto is a data visualization tool that increases the activities of your call center agents. Here's what you get when you integrate your BT Cloud Work account with Plecto:

Identify - and take action on - your call KPIs 

Take a data-driven approach to your call center performance by visualizing your key BT Cloud Work metrics on Plecto’s real-time dashboards. Whether your goal is to improve customer satisfaction, reduce handling time or something else, metric visualization enables agents to take a proactive approach to their performance.

Ignite employee motivation through gamification 

Create a culture of healthy competition among your agents by gamifying their daily activities. Just hit a record CSAT score? Celebrate the success through instant notifications popping up on your TV screens around the office. Looking for a new way to engage and motivate your employees? Hold contests that energize your team and watch them perform like never before!

Accelerate the development of your employees

Standardize your training & personalize your employees' professional development with Plecto's Coaching & Training module. Coach your employees in a way that's data-driven and KPI-focused.

Get all your performance in one place  

With over 150 integrations including BT Cloud Work, Plecto enables you to centralize the metrics that matter from all your systems all into one place and create a single source of truth.