Plecto for RingCentral
Get actionable performance insights with powerful, real-time dashboard visualization.
ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Gamify your contact center to make agents more productive
Why connect your BT Cloud Work data with Plecto
Plecto is more than just a regular dashboard tool. Combining real-time KPI visualization, motivating gamification and empowering coaching tools, Plecto is a data visualization tool that increases the activities of your call center agents. Here's what you get when you integrate your BT Cloud Work account with Plecto:
Identify - and take action on - your call KPIs
Take a data-driven approach to your call center performance by visualizing your key BT Cloud Work metrics on Plecto’s real-time dashboards. Whether your goal is to improve customer satisfaction, reduce handling time or something else, metric visualization enables agents to take a proactive approach to their performance.
Ignite employee motivation through gamification
Create a culture of healthy competition among your agents by gamifying their daily activities. Just hit a record CSAT score? Celebrate the success through instant notifications popping up on your TV screens around the office. Looking for a new way to engage and motivate your employees? Hold contests that energize your team and watch them perform like never before!
Accelerate the development of your employees
Standardize your training & personalize your employees' professional development with Plecto's Coaching & Training module. Coach your employees in a way that's data-driven and KPI-focused.
Get all your performance in one place
With over 150 integrations including BT Cloud Work, Plecto enables you to centralize the metrics that matter from all your systems all into one place and create a single source of truth.