OpenIQ for BT Cloud Work
Call recording, quality assurance, customer experience and Analytics for your RingCentral deployment.
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ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- Rainbow Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Enhance and optimize your call center with Open IQ
OpenIQ is a leading provider of Workforce Optimisation and Contact Centre Software. Our integration with BT Cloud Work enables clients to add the following powerful modules to their BT deployment.
Unified Recording: Unified Recording is an essential tool for any business, allowing you to easily store and find any call. We ensure security by encrypting calls and playing them back through a secure web interface.
Quality Assurance: Easy to use, powerful Quality Assurance(QA) facilitates performance management and coaching, improving customer satisfaction and staff retention.
Customer Experience: Easy to set up, our Customer Experience module ensures timely customer feedback.
Analytics: This module provides transcription in multiple languages, sentiment analysis, pacing, keyword analysis and automatic QA.