OpenIQ for BT Cloud Work
Call recording, quality assurance, customer experience and Analytics for your RingCentral deployment.
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Enhance and optimize your call center with Open IQ
OpenIQ is a leading provider of Workforce Optimisation and Contact Centre Software. Our integration with BT Cloud Work enables clients to add the following powerful modules to their BT deployment.
Unified Recording: Unified Recording is an essential tool for any business, allowing you to easily store and find any call. We ensure security by encrypting calls and playing them back through a secure web interface.
Quality Assurance: Easy to use, powerful Quality Assurance(QA) facilitates performance management and coaching, improving customer satisfaction and staff retention.
Customer Experience: Easy to set up, our Customer Experience module ensures timely customer feedback.
Analytics: This module provides transcription in multiple languages, sentiment analysis, pacing, keyword analysis and automatic QA.