Odigo connector for BT Cloud Work
Unify your UCaaS and CcaaS telephony enabling you to access internal experts for a seamless customer journey
ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Odigo for BT Cloud Work
Bring BT Cloud Work Voice into Odigo!
1/ Call management
Optimization of call processing, a single telephony system for the entire company, supporting both internal collaboration and customer calls enabling decomissioning of redundant IT equipment and simpler IT management.
2/ Synchronization of agent presence status
Optimization of orchestration strategies and agent productivity thanks to the synchronization of the agent’s presence status between BT Cloud Work and Odigo. Smoother agent experience thanks to an intuitive console and a familiar telephony.
3/ Transfer on Administrative Directory
Opening the contact center to the whole company. Agents have easy access to real-time available experts outside of the contact center and can transfer customer calls and arrange multi-party conferencing, optimizing first call resolutions and lowering the average handling time.Hence, first contact resolutions are optimized through enabling easy access to experts.