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Nuclei SMS Archiving
by Nuclei

Compliance Archiving for BT Cloud Work SMS.

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ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Nuclei SMS Archiving for RingCentral

Overview

Nuclei provides BT Cloud Work customers with the ability to automatically export, enrich, and archive all SMS communications taking place within RingCentral, including:  

  1. SMS Messages
  2. MMS Messages
  3. Message Attachments

As a first step, the "Nuclei for RingCentral SMS" app must be authorized from RingCentral App Gallery. Afterwards, Nuclei will automatically export RingCentral SMS content into your existing compliance archive. 

Prerequisites

  1. RingCentral Enhanced Business SMS 
  2. RingCentral High Volume SMS
  3. Authorization of Nuclei archiving app

BT Cloud Work

The following types of BT Cloud Work events are supported for archiving:

  1. SMS Messages
  2. MMS Messages
  3. Message Attachments

SMS / MMS Messages

The following types of metadata are supported for each message: 

  1. Message ID
  2. Type
  3. Creation Time
  4. Priority
  5. Direction
  6. Subject
  7. Conversation ID
  8. Message Status
  9. Message Attachments

The following types of metadata are also supported for each internal message participant: 

  1. Name
  2. Phone Number
  3. Location 

The following types of metadata are also supported for each external message participant: 

  1. Phone Number

AI Services

The following Nuclei AI Services are supported with this integration:

  1. Automatic Translation
  2. Automatic Classification

Supported Archives

The following archiving destinations are supported for BT Cloud Work Archiving:

  1. Dell EMC SourceOne
  2. Global Relay Archive
  3. Mimecast Cloud Archive
  4. Proofpoint Enterprise Archive
  5. Smarsh Digital Safe
  6. Smarsh Enterprise Archive
  7. Smarsh Professional Archive
  8. Veritas Enterprise Vault
  9. ZL Unified Archive

More Information

For more information on Compliance Archiving for BT Cloud Work and for a demonstration of related capabilities please contact Nuclei's sales team at [email protected].