Gallery:
Nuclei for BT Cloud Work
Nuclei for BT Cloud Work
by Nuclei

Compliance Archiving

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Nuclei app integration for BT Cloud Work

Overview

Nuclei provides BT Cloud Work customers with the ability to automatically export, enrich, and archive all voice communications taking place within BT Cloud Work, including:  

  1. Call Recordings
  2. Voicemails

The integration is based on the BT Cloud Work Voice API which enables Nuclei to receive and archive recordings and related metadata. To enable connectivity customers must install the Nuclei archiving app from the BT Cloud Work App Gallery. 

Afterwards, Nuclei will automatically retrieve and archive call recordings that take place enabling archival and further processing in other 3rd party applications. 

Prerequisites

  1. Activation of Automatic Call Recording
  2. Installation of Nuclei archiving app (from BT Cloud Work Gallery) 

BT Cloud Work

The following types of BT Cloud Work events are supported for archiving:

  1. Call Recordings 
  2. Voicemails 

The following types of metadata are supported for each recording: 

  1. Action
  2. Direction
  3. Duration
  4. ID
  5. Internal Type
  6. Last Modified Time
  7. Phone Number (To)
  8. Phone Number (From)
  9. Reason
  10. Reason Description
  11. Result
  12. Session ID
  13. Start Time
  14. Telephony Session ID
  15. Transport 
  16. Type

AI Services

The following Nuclei AI Services are supported with this integration:

  1. Automatic Transcription
  2. Automatic Translation
  3. Automatic Classification

Supported Archives

The following archiving destinations are supported for BT Cloud Work Archiving:

  1. Dell EMC SourceOne
  2. Micro Focus Digital Safe
  3. Proofpoint
  4. Smarsh Enterprise Archive
  5. Smarsh Professional Archive
  6. Veritas Enterprise Vault
  7. ZL Unified Archive

More Information

For more information on Compliance Archiving for BT Cloud Work and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media