Introduction to SoliCall's innovative noise firewall for telephony and specifically for call centers.
Have you noticed that customers calling your contact center can hear other agents in the background? Such background noise has impact on customer experience and it might contain sensitive information including private data of other customers. You are invited to listen to a case study and view an explanatory video. In addition to attenuating call center noise, SoliCall helps improve productivity by handling low quality audio during phone calls. Such low quality audio might be low speech volume that is hardly understood or disturbing street noise as demonstrated in this case study.
BT Cloud Work's softphone.