Noise firewall intro for BT Cloud Work
Improve audio quality in call centers with a noise firewall
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NoiseFirewall for BT Cloud Work
Have you noticed that customers calling your contact center can hear other agents in the background? Such background noise has an impact on customer experience and it might contain sensitive information including private data of other customers. You are invited to listen to a case study and view an explanatory video. In addition to attenuating call center noise, SoliCall helps improve productivity by handling low-quality audio during phone calls. Such low-quality audio might be low speech volume that is hardly understood or disturbing street noise as demonstrated in this case study.
Requirements
BT Cloud Work's softphone.
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Accounts | View user account information, e.g. name, business name, and contact info |