Gallery:
Noise firewall intro for BT Cloud Work
Noise firewall intro for BT Cloud Work
by SoliCall

Improve audio quality in call centers with a noise firewall

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

NoiseFirewall for BT Cloud Work

Have you noticed that customers calling your contact center can hear other agents in the background? Such background noise has an impact on customer experience and it might contain sensitive information including private data of other customers. You are invited to listen to a case study and view an explanatory video. In addition to attenuating call center noise, SoliCall helps improve productivity by handling low-quality audio during phone calls. Such low-quality audio might be low speech volume that is hardly understood or disturbing street noise as demonstrated in this case study.

Requirements

BT Cloud Work's softphone.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read AccountsView user account information, e.g. name, business name, and contact info