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BT Cloud Work for Microsoft Outlook
BT Cloud Work for Microsoft Outlook
by RingCentral Integration Team

Seamlessly blend phone and video capabilities into Outlook.

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BT Cloud Work for Microsoft Outlook integration

Transform Outlook into a robust productivity hub with BT Cloud Work communications and collaboration features. With your business communications in one place, you and your employees can be more productive and work more efficiently.BT Cloud Work for Outlook creates a powerful best-of-breed solution that gives Microsoft Outlook® the best of both worlds: enterprise-caliber communications—click-to-dial, business SMS, unified directory experience, audio, and BT Cloud Work video meetings—integrated into the most popular email client.

Key Features:

  1. Make and receive calls, and send and receive business SMS.
  2. Access complete communications history—calls, texts, faxes, and voicemails.
  3. Quickly call or SMS from Outlook contact cards.
  4. Schedule a meeting
  5. Easily connect with contacts found in mail messages- Select any phone number or name to call or text and BT Cloud Work will suggest matching records from the directory.
  6. Advanced active call controls: Group calling (add up to 10 participants), transfer, flip, mute, and hold.
  7. View all BT Cloud Work, personal, and Outlook contacts in one, easy-to-search screen.
  8. Receive desktop notifications for incoming calls.
  9. Schedule and launch a meeting from a single screen and invite participants seamlessly.
  10. Customize user settings based on preferences.
  11. Set a location where the proper authorities can be directed in the case of an emergency

Benefits:

Seamless integration with Microsoft Outlook

Manage and track all business communications from your email app. With this integration, you can access all key BT Cloud Work features in one place.

Boost employee efficiency

Improve workforce productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings.

Easy to use and manage

Deploy on day one—no need for time-consuming customizations, professional services support, or middleware. No software or hardware to install, maintain or upgrade.

Requirements

  1. Available for all BT Cloud Work MVP customers
  2. Operation System: Window 7 32 & 64 bit, Window 8 32 & 64 bit, Window 10 32 & 64 bit
  3. Outlook Version: Outlook 2013 32 & 64 bit, Outlook 2016 32 & 64 bit
  4. Microsoft Outlook version: 2.1.3
  5. Hardware specifications:
  6. CPU: Dual-Core 1.8 GHz
  7. Memory: 4 GB
  8. Hard disk: 1 GB
  9. BT Cloud Work for Outlook is compatible with BT Cloud Work Video and BT Cloud Work Meetings

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
FaxesView, send and receive faxes
Edit Call LogView, update and delete user call log records
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Client InfoView client application provisioning information
WebSocket SubscriptionsManage and subscribe to websocket notifications
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Telephony SessionsControl advanced telephony session features
Problem Reports ManagementManage Client Problem Reports
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status
Send NotificationsSend notifications to the current user
Send Usage InfoSend usage information to enable reporting