Marchex for BT Cloud Work
Turn insights into the actions that win more sales with a conversational intelligence platform.
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MPS BT Cloud Work Office app integration
Marchex Integration with BT Cloud Work Office
Marchex is an award-winning conversation intelligence platform for B2C sales. It helps sales and success teams improve the customer experience, improve seller and agent conversation handling, and ultimately increase revenue. Leveraging AI, Marchex determines the intent and outcome of each call, provides a transcript and can send timely alerts notifying you when a potential revenue opportunity was missed so your team can re-engage to save the sale.
- Dispositions for each call, including a multi-point scorecard, based on industry vertical
- Intent and Outcome detection for each call
- Determine whether or not a substantive conversation occurred
- Recognize if there was an opportunity for the business to set an appointment or make a sale
- Identify whether or not an opportunity appointment was set or sale was made
- Transcription, including PCI redaction
- Call audio recordings, including PCI redaction
- No software installation is required
- Requires registration at Marchex.com prior to usage
- Requires authorization by a user with administrative privileges