Kustomer Voice for BT Cloud Work
Manage inbound or outbound calls in Kustomer CSM, add comments to customer timeline and see all interactions.
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Kustomer Voice app integration
Meet your customers where they’re at. Leverage BT Cloud Work for voice as another key channel to engage with your customers. BT Cloud Work and Kustomer have joined forces to deliver an app that marries each other’s respective strengths to empower agents to seamlessly leverage voice as another key channel for customer engagement so you can meet your customers where they’re at. Get a complete, threaded view of all calls made or received with BT Cloud Work alongside all of your other customer touchpoints.
Get up and running with the BT Cloud Work app in seconds. Simply reach out to Kustomer to help download the Application from within the Kustomer platform.
Automatic Status Sync
BT Cloud Work ready states are synced to Kustomer statuses so it’s easy to identify whether a user is available to receive a call.
Leverage Kustomer’s powerful routing capabilities to automatically route calls to voice agents when they’re available.