BT Cloud Work for HubSpot
BT Cloud Work for HubSpot
by RingCentral Integration Team

Enhance HubSpot with embedded communications capabilities and create a more collaborative experience.

BT Cloud Work for HubSpot CRM Integration

With RingCentral for Hubspot, we embed key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot.


• Call controls: Leverage RingCentral calling capabilities like call controls, inbound and outbound calls without ever navigating away from Hubspot.

• Click-to-call: Easily click to call from right within your browser or your RingCentral chrome extension.

• Instant screen pop: When a call comes in, RingCentral for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact, company, deal, or ticket.

• Association call logging: You can also log calls with several associations. Be able to log a call under several associations, such as the company, active deals, or tickets.

• Analytics: Make a custom report and view your RingCentral data within Hubspot and get actionable insights with invaluable metrics into individual and team performances

• Work the way you want: There’s no software to download; you can log on and get access to RingCentral for Hubspot from any PC or Mac.

System requirements

• RingCentral for HubSpot is available for RingCentral MVP™ Essentials, Standard, Premium, and Ultimate editions.

• You must be on a HubSpot Free, Starter, Professional, or Enterprise plan.

• Requires Windows XP or above or Mac OS X 10.8 Mountain Lion or above.

• Supported browsers include Internet Explorer 11 + (Windows 7, 8, 10, or higher), IE Edge 38+ (Windows 7, 8, 10, or higher), Firefox 52+ (Windows, Mac), Chrome 56+ (Windows, Mac), and Safari 11+ (Mac).

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Call ControlControl and manage phone calls in real-time
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Client InfoView client application provisioning information
InteroperabilityFacilitate inter-app authorization and perform other interoperability functions
WebSocketMake API calls via the WebSocket transport
WebSocket SubscriptionsManage and subscribe to websocket notifications
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Problem Reports ManagementManage Client Problem Reports
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status
Send Usage InfoSend usage information to enable reporting