BT Cloud Work Google Workspace Add-on
BT Cloud Work Google Workspace Add-on
by RingCentral

Simplify communication within Gmail and Google Calendar with the Google Workspace Add-on.

BT Cloud Work Google Workspace Add-on

The BT Cloud Work Google Workspace Add-on makes communicating with email and calendar easier. Quickly access BT Cloud Work directly from the Add-ons bar to seamlessly call, text, view communications history, and schedule meetings. Streamline business communications and increase productivity across all functions with BT Cloud Work and Google integrated.

Key Features


  1. Users can transform their Gmail application, accessing and messaging contacts within the context of any email conversation--on any device.
  2. Surface contextual information within Gmail message threads
  3. Make outbound calls and send SMS messages directly from email conversations
  4. View recent call history
  5. Start a new email conversation from within a contact card
  6. View presence of BT Cloud Work contacts


  1. Schedule a meeting from the Google Workspace Add-on sidebar
  2. Configure BT Cloud Work Video meeting settings: use a personal meeting ID, require a meeting password, enable waiting rooms, end-to-end encryption, and more
  3. Join the meeting from within Google Calendar


Seamless integration with Gmail

Work smarter within Gmail threads, access important information, and gain insight on current and new contacts faster.

Productive team collaboration

The ability to view the presence status of your contacts in Gmail evolves your team communication streams, keeping projects moving forward in a productive way.

Streamlined business communications

Work more efficiently without flipping through multiple applications to access key business functionalities.


  1. BT Cloud Work Google Workspace Add-on is available to all BT Cloud Work customers.
  2. Must have a Gmail or Google Calendar account

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Edit Call LogView, update and delete user call log records
MeetingsCreate, view, update and delete meetings
Read Client InfoView client application provisioning information
Read ContactsView personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Problem Reports ManagementManage Client Problem Reports
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Send NotificationsSend notifications to the current user
Send Usage InfoSend usage information to enable reporting