Freshdesk Premium CTI + AI app logo
Freshdesk Premium CTI for BT Cloud Work
by Loyally

Experience seamless integration and AI-driven capabilities with Loyally's RingCentral Premium CTI App for Freshdesk

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Freshdesk Premium CTI app integration for BT Cloud Work

Loyally offers the new CTI between BT Cloud Work and Freshdesk as a premium app, using the new Office widget from BT Cloud Work for a richer, more efficient, and more powerful integration.

This premium version provides the features that BT Cloud Work Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like:

  1. Freshdesk ticket creation/contact search for all calls
  2. Click to dial
  3. On-screen caller info
  4. Call Transfers
  5. Voicemail recordings/missed calls
  6. Queue insight
  7. Conference calls
  8. Recording calls
  9. Call transfers
  10. and more!


Price: $12.0/agent/month