Freshdesk Premium CTI for BT Cloud Work
This premium app provides all the wonderful features that the Office widget offers, but from inside your Freshdesk!
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Freshdesk Premium CTI app integration for BT Cloud Work
Loyally offers the new CTI between BT Cloud Work and Freshdesk as a premium app, using the new Office widget from BT Cloud Work for a richer, more efficient, and more powerful integration.
This premium version provides the features that BT Cloud Work Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like:
- Freshdesk ticket creation/contact search for all calls
- Click to dial
- On-screen caller info
- Call Transfers
- Voicemail recordings/missed calls
- Queue insight
- Conference calls
- Recording calls
- Call transfers
- and more!